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Conditions of Sale

These Conditions of Sale govern the sale of products by Pikko Stores Ltd or its Affiliate, to you. For conditions relating to the sale by third parties to you on Pikkostores.com, We offer a wide range of Pikko Stores Services, and sometimes additional terms may apply. When you use an Pikko Stores Service (for example Your Profile, Gift Cards or Pikko Stores applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Pikko Stores¬† Service (“Service Terms”). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.

Please read these conditions carefully before placing an order with Pikko Stores Ltd. By placing an order with Pikko Stores, you signify your agreement to be bound by these conditions.


Your order is an offer to Pikko Stores LTD to buy the product(s) in your order. When you place an order to purchase a product from Pikko Stores LTD, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Receipt Confirmation E-mail”). The Order Receipt Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we ship the product to you and send e-mail or message confirmation to you that we’ve shipped the product to you (the “Shipping Confirmation E-mail”). If your order is shipped in more than one package, you may receive a separate Shipping Confirmation E-mail for each package, and each Shipping Confirmation E-mail and corresponding shipment will conclude a separate contract of sale between us for the product(s) specified in that Shipping Confirmation E-mail. Your contract is with Pikko Stores LTD. Both you and Pikko Stores LTD can cancel your order for a product at no cost any time before we send the Shipping Confirmation E-mail relating to that product. Your right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Shipping Confirmation E-mail if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please contact us or refer to our help pages.

Pikko Stores LTD focuses on business development for end users, and prohibits sales by resellers. Sales by resellers refer to behavior of customers who resell to their direct customers of products purchased from Pikko Stores. If Pikko Stores finds out that you resell products purchased from Pikko Stores, we reserve the right not to allow product purchase by your account and may permanently close your account.


Pikko Stores LTD only accept returns for wrong or defective items ,in this cases the returned items are replaced with correct ones and sent back to the buyer.Pikko Stores LTD only Accept refund when ordered items are not available.


Pikko Stores LTD provides up to twelve (12)- month warranty on eligible products purchased in the Rwanda. At Pikko stores’s discretion, this warranty obligation is limited to repair of defective product or replacement of the defective part, or replacement or refund according to the price of the product at the time of repair or replacement. For selected products and in instances where the transaction takes place in Rwanda and Pikko Stores is the seller of record, warranty repairs will be carried out by authorized service centers designated by Pikko Stores.



We list availability information for products sold by us on the Website including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and will refund you if you are charged for those products.

Please note that unless otherwise stated on the Website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order. If we have made a mistake and a product’s correct price is higher or lower than the price on the Website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.

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